Support | Tandem

Get help

Email support@builtintandem.com. We aim to reply within two business days (Monday to Friday, US Eastern time).

It helps to include:

your organization and the brand you were working on;
the tool you were using;
what you expected, what happened, and a screenshot if you have one.

Questions about who has access to a brand are usually fastest to answer through your organization's Tandem administrator.

Signing in

Sign in at brand.builtintandem.com.
Forgot your password? Use Forgot password on the sign-in page, and we'll email you a link.
Invited by your team? Use the link in your invitation email. It expires after a while, so ask your administrator for a new one if it has.

Using Tandem in other tools

Your brand's Connect Your Tools page in Tandem lists the tools you can connect and the steps for each. Once connected, you can check your work against your brand's rules and approved claims, and use your brand's colors, fonts and logos without leaving the tool you're in.

If something doesn't work:

The sign-in window doesn't open: allow pop-ups for the tool's website, or connect with a token from the Connect Your Tools page.
A brand check doesn't run: your brand may have reached its plan's monthly limit. Ask your Tandem administrator.
A button is greyed out: some tools don't let apps read or change every kind of file or design. Try a standard document or design.
A logo can't be added: it needs a PNG, JPEG or SVG file in Tandem. Add one in the brand's Asset Library.
To disconnect a tool: revoke it on the Connect Your Tools page, or sign out of Tandem inside the tool.

Security and privacy

To report a security problem, email support@builtintandem.com with "Security" in the subject.
For privacy requests, see our Privacy Policy or email support@builtintandem.com.